What is Green House Cleaning?
Green cleaning is defined as the practice of using cleaning methods and products with environmentally friendly ingredients and procedures which are designed to preserve human health and environmental quality. In a holistic way includes equipment, tools, methods and disposal of waste as well like environmentally friendly products, vacuum cleaners with HEPA filter to preserve the air quality, the use of microfiber cloths instead of paper towels, recycling and composting of waste.
What will it cost to have my house cleaned? Do you have an hourly rate or flat price?
As every home is unique, the price will depend on the size of your house, its condition, and other factors such as clutter, pets, and lifestyle. Our pricing is completely individualized and will be determined after our initial free consultation.
Is your service more expensive than traditional cleaning companies?
No, our pricing is comparable to other professional services.
Do you provide the cleaning supplies?
Yes, we provide everything needed to clean your home so you don’t need to go shopping. Should you wish to use your own preferred supplies for a particular application we would be pleased to accommodate.
Is a long-term contract required for service?
A long-term contract is not required. We are happy to earn your business each and every time we clean. You can schedule our services on a regular basis, or you can just call us as needed.
What is included in your cleaning service?
Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.
Is it okay to leave special instructions on a note?
Yes, it is. In striving to maintain a good relationship with our clients, communication is critical. Please let us know if you want special attention to an area during a service visit. We welcome your suggestions, compliments, or feedback at any time.
We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations. Our number one priority is to ensure our services are meeting our customers’ needs.
For special requests that may involve more time than normally scheduled, please call us at least 48 hours before your next service so we can accommodate you.
What if I would like something cleaned that is not part of your regular service?
Elite Housekeeping offers a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact us for more information about specific projects and guidelines.
What if I am not satisfied with my cleaning?
We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied, please notify us within 24 hours of the cleaning and we will send the team back to your house at our expense to correct the problem. We ask for performance feedback from all of our clients. If you are not satisfied with our services, we are not satisfied.
Will I have the same cleaning professional each visit?
Because we know how important it is to have someone you know and trust cleaning your home, we make every effort to send the same team each time. However, from time to time we may have to make substitutions due to vacations or illness but will let you know in advance.
How many people will clean my home?
Our teams vary between 1 up to 4 members, which include a working supervisor. The size of the team depends on the size of your home and condition.
Do I need to be home the day of the cleaning?
It’s up to you. You are welcome to stay or attend other commitments if you have to. If you will be absent, we need to make arrangements to ensure our team members have the appropriate access to your home. You may provide us with a key, garage security code, leave the door unlocked, or hide a key.
If I give you a key, how is it protected?
Your key is secured in a locked key storage device to which only managers have access. The key is matched to your service number and issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.
I have pets, are they a problem? Do I have to lock them up?
Most of our clients have pets. Our team members are pet friendly and they are happy to have them around, as long as the pets feel the same way! We’d like the opportunity to be introduced to them by you on the first visit, if possible. We’ll have all the information about the pets and their needs on our checklist for future visits.
At what time will the cleaning professionals be at my house?
If you have a critical timing issue, and would like us to arrive at the same time for each cleaning, please let us know, and we will do our best to try to accommodate you. If you would like, we can place a reminder call the day before your scheduled house cleaning and an estimated time of arrival will be provided.
Can I cancel or reschedule an appointment?
We require 48-hours’ notice for any cancellations or services that need to be rescheduled. Cancellations on the same day of service are subject to a cancellation fee.
What if I forget the team is coming to clean my house?
If you are worried about this, we are happy to call you the day before your scheduled cleaning to remind you of the appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $75.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and team members time as they travel to and from your home. Please call us to cancel prior to the scheduled cleaning day to avoid this charge.
What days do you work?
Our normal work days are Monday through Friday from 8:00 am to 5:00 pm. Arrangements can be made for Saturday or Sunday should you have special cleaning requirements (before/after party clean ups, move ins/move outs, etc.).
What if my cleaning falls on a public holiday?
If your schedule cleaning falls on a public holiday that we observe, we will contact you to make alternative arrangements.
Is your company insured?
Yes, Elite Housekeeping is insured. We will be happy to provide you with proof of our insurance during your in-home consultation. Public Liability insurance is very important and protects you and your home.
What if something in my home gets broken?
Our staff is trained to take the utmost care while servicing your home. However, accidents do happen. If something in your house is broken by one of our employees, we will make every effort to repair or replace the item. Insurance claims will be filed when appropriate. Please notify us within 24 hours of the cleaning date should an accident occur.
What's the risk with hiring an individual cleaning person?
Unfortunately, the risks associated with certain types of house cleaning services are not generally known by the public. There’s a tremendous difference in hiring a professional house cleaning company vs. individuals. A professional cleaning service offers the assurance that you are opening your home to a reliable company that is responsible for any liability or risk.
An individual who is hired under the table is a serious risk if they are hurt or disabled on your property. Since they are not covered by insurance, there is a possibility that they may sue you for lost wages, damages, or for medical costs.
Technically, hiring an individual makes you an employer, which means you can be held liable for injury claims, worker’s compensation insurance, and unemployment insurance. It’s important to review your home liability insurance to make sure it covers service people in case of injury, and notify your insurer of the relationship. If you hire an individual and they do not pay employment taxes, you as the legal employer can be held liable for the taxes due to the ATO. Hiring a company protects you.
Unfortunately, many ‘cleaning companies’ do not carry liability insurance. If your belongings are damaged, (and accidents do happen on occasion) you will have no easy compensation recourse.
All our team members are trusted, background checked, and pre-screened for your protection. If we would not trust a house cleaner in our home, we will not send them to yours.
How and when do I pay for my cleaning service?
Payment is due at the time of service and can be made by direct deposit in our bank account. No need to worry about leaving cash in the kitchen counter.
Should I tip the service team for a job well done?
Tips are not required or expected. However, you are welcome to do so if you like. Also, an occasional note of appreciation to the service team when they impress you will mean a lot. Your feedback is important as we give incentives to our teams based on clients’ feedback.
How do I provide feedback on my cleaning?
Communication is the key to a successful housekeeping relationship. Please contact us with your questions, concerns, and suggestions so we can continue to provide you with exceptional service.
We are always available to assist you with your cleaning service questions by phone or by email. If you call after hours, please leave a message and we will get back to you during normal business hours.
Can I buy a gift certificate?
Absolutely, Gift certificates are a thoughtful and much appreciated gift for new parents, college students, a family dealing with a stressful time, or just as a treat for a good friend. Please contact us to learn more.
What areas do you service?
We currently service all Sydney area.
Elite Housekeeping sounds like a great company to work with. How do I apply?
If you enjoy helping families and have and eye for detail, please contact us to discuss partnership opportunities. We are always looking for additional team members.
How do I dispose of my old toxic household cleaners?
Good question! Whatever you do, don’t dump them down the drain! Your best bet is to take your old toxic chemical cleaners to your local Household Hazardous Waste (HHW) collection site. Most large communities now have periodic HHW collection days or a permanent HHW facility. If you are unaware of these services, try contacting your local government authorities, like your council website for example, to find out if there is a HHW facility in your area.